Refund policy

At Sai Varun Silks, we are committed to providing you with high-quality products. While we do not accept returns for refunds, we understand that sometimes an exchange may be necessary.

Exchanges:

  • Eligibility: We accept exchanges for products that are in their original, unused, and undamaged condition, with all original tags and packaging intact.
  • Timeframe: Exchange or return requests must be made within 3 days of receiving your order. Once approved, the return or exchange must be shipped back within 7 days.
  • Exchange Process:
    • Contact our customer service team at saivarunsilksonline@gmail.com to request an exchange.
    • Provide details of the item you wish to exchange and the item you would like to receive in exchange.
    • Our team will assess your request and provide instructions for the exchange process.
    • You will be responsible for the return shipping costs, and any price difference between the items.
    • We recommend using a trackable shipping service and insuring the return package for your protection.
  • Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our exchange criteria.
  • Exclusions: Certain items, such as [List any non-exchangeable items, e.g., custom-made sarees ], are not eligible for exchange.

  • Refund Process:
    Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Refunds are typically processed within 3–5 business days . If approved, the refund will be processed to your original payment method.

    Refund Timeline:
    Refund Credits are typically processed within 3–5 business days after approval. However, depending on your bank or payment provider, it may take additional time for the credit to reflect in your account.

  • Damaged Items: If you receive a damaged item, please contact our customer service team immediately. We will arrange for an exchange or replacement at no additional cost to you.

Policy Changes:

  • Sai Varun Silks reserves the right to modify this exchange policy at any time. Any changes will be posted on our website.

Contact Us:

If you have any questions or concerns about our exchange policy, please contact us at:

Sai Varun Silks
43a, Sangusapet Street,
Kanchipuram - 631501